Shipping, Size Information, Refunds, and Returns
You may return treatments to us within 180 days for a 100% complete, instant refund of the purchase price – no questions asked.
Returns, Exchanges, and Refunds:
Need to return or exchange a product? We accept returns within 180 days of your purchase. The product can be returned in any condition.
Refunds will be issued to the original charge method (usually credit card or PayPal). If we are not able to issue a refund to the original method, we will get in touch and refund the order by another method.
Give us a call at 877-215-3200 or email [email protected] and one of our customer service representatives will gladly help you through the return process. You can return products to: 3720 Prospect Ave. Yorba Linda, Ca 92886
Shipping costs are not included in the refund. We do not charge restocking fees or other miscellaneous charges.
If you have any questions regarding our refund policy, please call us directly at 877-215-3200.
Returns on Amazon Orders
Many customers order Heel That Pain products on Amazon. We always honor our 180-day guarantee, even for Heel Seats and other products ordered on Amazon. Unfortunately, Amazon classifies some of our products as non-returnable health products, so they will reject your return through their platform. If you ordered on Amazon and need to return or exchange your product, please get in touch with us directly at 877-215-3200 or [email protected] and we will process it for you.
All treatments are shipped via USPS from Southern California the SAME DAY ordered. Shipments are made Monday-Friday at 4:00pm PST.
If you live in the United States, your order will arrive within 1 to 7 days. With COVID and recent changes with USPS, some orders may be delayed for as long as 2 weeks. If you have not received your order within 2 weeks, please reach out to our customer care team at 877-215-3200 or [email protected].
If you live in Canada (depending on what province), it will take a little longer to arrive. For international orders, we cannot specify a delivery time, as every destination is going to be slightly different. Learn more about international orders here.
Orders with express shipping will be sent same day, prior to 4:30pm PST, and will arrive within two days. Orders placed AFTER 4:30pm PST will be shipped the following day. Orders placed on Friday before the shipping cutoff will arrive on Monday or Tuesday.
In Between Sizes?
If you are in between sizes and you have a wide foot you choose the larger size. If you have a smaller and more narrow foot we recommend you choose the smaller size. If you are still not sure which size is best, call us at: 877-215-3200 and let’s make your feet happy together!